KIBO's CEO Is Not Selling You Autonomous Order Routing
An agent takes a customer's order, routes it to the wrong warehouse, and approves a return it should have declined. Who owns that outcome, the retailer or the agent?
The Last Organic Surface on a Product Page Just Became Inventory
Amazon just made the last unmonetized surface on a product page biddable. The sponsored-prompts auction is here — and nobody knows yet whether it optimizes for taps or purchases, and more
A shopper in Munich returns a jacket. You refund the product, the shipping, the duty and the tax. Those duties and taxes were recoverable, and you almost certainly did not file for them. DoubleVerify acquired, and more
